Refund policy
30-Day Hassle-Free Returns
At Polyluxi, customer satisfaction is our priority. If your purchase does not meet your expectations, we provide a straightforward and transparent return process to ensure a smooth experience. Yes, Polyluxi accept return for defective and non-defective products. We accept exchanges.
Return Policy Summary
Return Period
You may request a return within 30 days from the date your order is delivered.
Item Condition
Returned products must be unused, in original condition, and include all original packaging, accessories, and documentation. Polyluxi refunds New and slightly used products.
Simple Return Process
Our support team is available to guide you through each step, making returns easy and stress-free. It is customer responsibility for return label and the return method is through mail.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
There is no return shipping charge if the item you received is damaged during transit, defective, or incorrect.
Change of Mind or Incorrect Purchase
If the return is due to personal preference—such as ordering the wrong item, sizing issues, or no longer needing the product—the return shipping cost will be the customer’s responsibility. Original shipping fees are non-refundable.
How to Initiate a Return
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Get in Touch
Email us at info@polyluxi.com with your order number and the reason for the return. -
Prepare the Package
Securely pack the item in its original packaging, ensuring all components, tags, and inserts are included. -
Ship the Item
Drop off the package at the designated courier location following the instructions provided in your return authorization email.
Refund Processing
Item Review
Once your return reaches our facility, it will be reviewed to confirm eligibility.
Refund Issuance
Approved refunds will be issued to your original payment method. Please allow up to 7 business days for the refund to reflect, depending on your bank or payment provider.
Exchanges
Looking to exchange your item for a different size, color, or product? Our support team will gladly assist you in arranging a quick and seamless exchange.
Items Not Eligible for Return
Certain products may be excluded from returns due to hygiene or safety considerations. These items will be clearly identified as non-returnable on the product page.
Need Assistance?
For additional details, please visit our FAQs section or reach out to our customer support team.
Contact Details
Store Name: Polyluxi
Address: IQAR PVT, Near Industrial Area, Sharjah, Sharjah, United Arab Emirates
Email: info@polyluxi.com
Phone: +971505205958
Customer Support Hours:
Monday to Friday | 9:00 AM – 5:00 PM (GMT+4)
We aim to respond to all inquiries within 1–2 business days.